We are seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with our platform.

The CSM will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.

Responsibilities:

Serve as the single point of accountability for all Signature deliverables, the customer experience, and renewal and expansion
Build strong relationships with key stakeholders, including executives in customer IT and business leadership
Monitor customer health, run quarterly reviews, and recommend releases and platform features that match customer priorities and roadmaps
Act as the primary point of contact for major incidents, and partner with Sales, Engineering, and Product Management to drive customer success and revenue opportunities

Requirements:

3-4 years of relevant experience in Customer Success, SaaS platform use, or related fields
Strong consulting skills, with the ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Excellent communication skills, with the ability to translate technical concepts into business terms for diverse audiences
Working knowledge of Sales Cloud features, sales processes, and automation

Nice to Have:

Proficiency using AI agents for tasks such as meeting summaries, QBR data collection, and health monitoring
Salesforce certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Data Cloud Specialist

Benefits:

Customer Success Manager

Skills