Description
The Associate Customer Success Managers (ACSMs) connect clients to LSEG's portfolio of products and solutions, playing a vital role in ensuring customers unleash the full power of Refinitiv.
Responsibilities:
- Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle.
- Demonstrate and educate new customers on content and technology tailored to their workflow.
- Monitor usage data, health gauges, and growth opportunities to create actionable insights.
- Collaborate with product sales and account management when new business opportunities are identified.
- Ensure customers derive maximum value from their investment and utilize all licenses.
- Build, maintain, and leverage strong relationships with business decision-makers and users.
How You'll be Successful:
- Adoption / Usage of Solutions
- Customer Satisfaction
- Execution of Education Campaigns
- Retention & Revenue Growth
- Proactive Customer Engagement
- Escalation and risk mitigation management
Skills and Qualifications:
- Bachelor's degree in Finance, Economics, Accounting, or Computer Engineering.
- Collaborative, effective communicator with strong presentation skills and a customer-first attitude.
- Self-starter who thrives in a fast-paced environment with a learn-it-all mindset.
- Experience facilitating customer meetings and presenting to an audience.
- Strong project management, technical, and problem-solving skills.
- Passion for the financial markets and Customer Success discipline.
- Skilled in Microsoft Office applications and interested in Python.