Description
We are seeking a Digital Experience Lead (CX) to own the technology stack for our Customer Experience team. You will hold the roadmap for a range of CX tools, including Zendesk, Zapier, and Sprout, and make decisions on what stays, what goes, and what gets replaced.
Key responsibilities include:
- Leading the build-out of automations and AI-powered workflows
- Partnering with IT and Digital Product to implement new tools
- Growing and leading a direct report
- Reviewing and optimising our CX tech stack
- Working with the Analytics & Insights team to redesign our Zendesk issue-type taxonomy
Requirements:
- Experience leading a team and making technology decisions
- Fluency in tech, without needing to write code
- Comfortable using AI tools and understanding their practical applications
- Strong leadership skills and ability to make recommendations
We offer a competitive salary, meaningful support towards healthcare, generous paid leave, tailored learning and development opportunities, and free toilet paper.
As a certified B Corp, we prioritise social and environmental impact, and we believe that helping to make the world a better place should be rewarded accordingly.