Description
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
As a Customer Experience Associate, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved.
Responsibilities:
- Be the voice of Ramp's Customer Support
- Diagnose across a broad product surface
- Operate with an ownership mindset, managing escalations end-to-end
- Build and shape AI tools, not just use them
- Ship improvements, not just flag them
- Communicate with precision and empathy
Requirements:
- You're a systems thinker
- You actively use AI tools
- You're fast-moving while holding yourself to a high bar for execution
- You can hold a technical conversation about how systems connect
- You manage competing priorities without dropping things
- You write clearly and concisely
- You're comfortable on the phone
- You have a demonstrated track record of exceeding key performance standards
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay