Description
We are seeking a New Partner Experience Advisor to join our centralised hub. As the face of Deliveroo for our newest French-speaking partners, you will ensure every small and medium business (SMB) has a seamless and successful launch on our platform.
Responsibilities:
- Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.
- Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.
- Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.
- Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience.
- Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.
Requirements:
- Linguistic Proficiency: Native or fluent in both French and English (written and spoken).
- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.
- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.
- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.
- Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth.
Nice to Have:
- Previous experience in a customer service, sales, or onboarding role.
- Experience working within a target-driven environment.
Benefits:
- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
- Hybrid working pattern: 3 days a week in office (following successful completion of probation).