Description
Figma is growing its team of creatives and builders on a mission to make design accessible to all.
As an Onboarding Manager, you will partner with large customers to set them up for immediate success by leading them through a clearly defined onboarding process.
You will:
- Own and manage the onboarding process for large customers from pre-sales to successful onboarding closeout
- Partner with Account Executives to ensure a smooth customer handoff experience
- Understand customer goals and manage their onboarding timeline towards value
- Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
- Report on metrics and customer feedback to assess the impact of successful onboarding and identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training and education
Requirements:
- 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products
- Strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously
- Ability to build and maintain strong relationships with customers across various roles and levels of seniority
- Experience navigating complex business and technical environments effectively
Nice to have:
- Familiarity with design systems, product development workflows, or Figma itself
- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
- Background in UX/UI, Design Ops, or Frontend Development