Description
We are seeking a Food & Beverage Manager to lead our team at Soho House Holloway. As a Food & Beverage Manager, you will be responsible for managing service, quality control, and consistent F&B experience under the direction of the General Manager.
You will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing/hiring specific areas of the business, inventory, purchasing, vendor relationships, and ensuring the business is optimized to its highest standards.
Key responsibilities include:
- Managing daily, weekly, and monthly delivery on special projects and ensuring optimal member, guest, and staff experience
- Maximizing sales and revenue through building relationships with customers and implementing opportunities that drive efficiency and effective process
- Elevating member/guest experience, hiring, training, and oversight of F&B staff scheduling
- Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing, and member/guest experience is above par and profit meets targeted budgets
- Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
- Partner with internal and external stakeholders to create, design, train, and implement exceptional menus, purchase goods, and continuously make necessary improvements
- Proactive in identifying customers' needs and responsive in developing action plans that enhance experience and mitigate risk
- Engage and comply with HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining, and training all new hires to be high performers with high potential
- Establish targets, KPI's, schedules, policies, and procedures
- Drive transparency and open channel of communication that fosters team awareness, ownership, and accountability with emphasis in motivation and teamwork
- Comply with all allergy procedures and maintaining a clean, sanitary, healthy, and safe work environment for staff, members, guests, and safety regulations
- Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit, and proactive solutions to mitigate future risk
Requirements:
- Minimum of 5+ years' experience in a similar capacity
- Detail-oriented, process-driven, and ability to problem-solve in high-volume and demanding fast-paced environments
- POS (or alternative), Open Table, Opera or other Hospitality-driven technologies experience
- Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
- Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
- Ability to manage personnel and meet/exceed financial targets
- Guest-oriented and service-minded as well as flexible and pro-active
Benefits:
- Competitive compensation package
- Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full-Time Employees have sick days + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge