Description
As a Partner Success Manager at Swiggy, you will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage, and measurable ROI.
You will act as a trusted growth advisor to restaurant partners, driving partner satisfaction, retention, and revenue growth.
Key responsibilities include:
- Partner Onboarding & Adoption: Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners
- Partner Success & Relationship Management: Build strong, long-term relationships with owners, decision-makers, and outlet managers
- Driving ROI & Business Growth: Help restaurant partners translate product feature usage into measurable business outcomes
- Performance Monitoring & Reviews: Conduct monthly and quarterly business reviews with partners
- Expansion & Feature Adoption Support: Identify opportunities to increase depth of usage across available product features
- Product Support & Issue Resolution: Act as the first-level support point for product-related queries and issues
- Partner Feedback & Continuous Improvement: Share structured feedback on product usability, gaps, and enhancement needs
Key success metrics include:
- Product feature adoption and activation rate
- Partner retention and churn reduction
- Usage frequency across product features
- Partner ROI and satisfaction metrics, including NPS
- Revenue expansion from existing partners