Description
We are seeking a Private Customer Consultant to join our team in Köln. As a Private Customer Consultant, you will be responsible for advising our private customers through digital media (telephone, video consultation, co-browsing, and email) on topics such as accounts, service, personal loans, and precautionary products.
Your tasks will include:
- Advising private customers according to their needs
- Managing a pool of customers with your experience and seniority
- Identifying needs through standardized consulting processes and referring customers to specialized areas
- Conducting telephone appointments and high-quality consulting conversations
- Actively contributing to the team and promoting the consulting performance of your colleagues
- Supporting the RBC management staff in the induction of new employees and assuming representative tasks in daily control
Requirements:
- Banking business training or comparable qualification
- Good knowledge of the product range for private customers
- Sales skills and enjoyment in contact with our customers
- Open and communicative personality who likes to work in teams
- High willingness to learn and motivation to continuously develop your know-how
- Routine in dealing with PC and software applications
- Targeted use of AI-supported applications and digital tools to prepare, conduct, and follow up on customer activities
We offer:
- A wide range of benefits that cover all your professional and personal needs
- Emotional balance: offers such as counseling in difficult life situations and offers to promote your mental health
- Physical fitness: offers to maintain your personal health and a conducive work environment
- Social networking: offers such as support through the pme family service, the Job fitness center, flexible working time models, and a comprehensive culture of diversity, equal opportunities, and participation
- Financial security: offers such as contribution plans for old-age provision, bank services for employees, company bicycle, or Germany ticket