Description
We are seeking a Floor Supervisor to join the Hong Kong team at Soho House. As a Floor Supervisor, you will be responsible for leading and coordinating the timeliness of all food and beverage service.
Responsibilities:
- Prepare and set tables and waiter stations according to standards
- Support service and bar staff in their service procedures
- Adhere to company service standards
- Support, encourage and assist junior staff
- Facilitate order taking and cash handling efficiently and accurately
- Lead and coordinate food and beverage service
- Transport food to guests and clear used utensils and equipment
- Support coordination of equipment and furniture transportation
- Have strong menu and product knowledge and communicate it confidently
- Be knowledgeable about the club, membership and facilities
- Monitor and supervise cash handling of subordinates
- Oversee a large section of guests and tables confidently and efficiently
- Be a role model and set a clear example of quality service for subordinates
Requirements:
- 3-5 years relevant work experience in F&B
- Ability to build relationships with colleagues and customers
- Customer-oriented and outstanding people skills
- Multitasking and working in a busy environment
- Possess a 'can-do' attitude and good communication skills
- Willing to work a flexible schedule
- Fluent in English
Benefits:
- Competitive compensation package
- 5-day work week
- 12 Days' Annual Leave
- 17 Days' Holidays
- Medical & Dental Insurance
- Life Insurance
- Maternity Leave & Paternity Leave
- Marriage Leave
- Birthday Leave & Perks
- Study/Exam Leave & Allowance
- Discretionary Bonus
- Transportation Allowance
- Mental Health Support Program
Perks:
- Complimentary substantial meal during shifts
- Team events and activities
- Career development opportunities
- Learning and development courses