Description
We are seeking a Regional Operations Officer to join our Housing Services team in the South.
In this role, you will be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.
Your key responsibilities will include:
- Analysing performance and service information to identify trends and issues for improvement
- Using complaint and customer feedback to inform service improvements
- Working effectively with the regional team at all levels and with other teams
- Utilising research skills and experience to analyse, interpret, and translate complex information into meaningful formats
The successful candidate will have excellent analytical and problem-solving skills, and be able to develop positive relationships with colleagues.
We offer a salary of £38,231 - £44,625 per annum, 36 hours per week with flexible options considered, and a range of benefits to support your lifestyle.
This is a hybrid role with a base location at our offices in Maidstone, and applicants must be able to travel across the region as required.
To apply, please review the full role profile and Behaviours & Mandatory Accountabilities OD level 6 and 7.