Description
We are seeking a Duty Manager to oversee daily hotel operations at Pullman Kuching, ensuring smooth operations, guest satisfaction, and effective department coordination.
Key Responsibilities:
- Manage hotel operations during assigned shifts
- Act as management representative on duty
- Engage with guests, particularly VIPs and repeat guests
- Handle guest feedback and complaints
- Monitor Front Office operations, including check-in and check-out
- Coordinate with various departments to resolve operational issues
- Maintain hotel facilities and guest areas to required standards
- Monitor occupancy and daily operational matters
- Conduct regular public area and guest facility checks
- Ensure proper handover and communication between shifts
- Respond to emergencies and escalate to management as needed
- Support the Front Office team in maintaining service standards
- Ensure compliance with hotel and Accor policies
- Prepare shift reports and record incidents
- Assist with team member training and coaching
Qualifications:
- Diploma or Degree in Hospitality Management or related field
- Minimum 3 years of Front Office or hotel operations experience
- Previous Duty Manager or supervisory experience preferred
- Good knowledge of hotel operations and guest services
- Strong communication, leadership, and problem-solving skills
- Ability to handle guest complaints and operational situations
- Independent decision-making during shifts
- Positive, responsible, and service-oriented attitude
- Good command of English; additional languages an advantage
- Willingness to work shifts, weekends, and public holidays