Description
Compensation
The total OTE for this role ranges from $211K to $290K for NYC/SF locations, and $190K to $261K for nationwide locations, with a 70/30 or 75/25 split, respectively, and offers equity.
About Ramp
Ramp automates financial transactions for over $275B in annualized spend across 85,000+ companies, enabling functions such as authorizing payments, flagging risk, categorizing spend, and closing books.
About the Role
As a Customer Activation Manager in Ramp's Strategic Enterprise team, you will transform how companies manage their finances, focusing on workflow adoption and measurable business outcomes.
Responsibilities
- Lead enterprise customers through transformation journeys, driving workflow adoption and measurable business outcomes.
- Develop and implement change management strategies for each account.
- Communicate Ramp's impact in financial terms relevant to CFOs and Controllers.
- Manage executive-level stakeholders and maintain C-suite relationships.
- Utilize AI tools daily for customer interactions, data synthesis, and risk identification.
- Help customers adopt Ramp's agentic finance capabilities.
- Collaborate with Account Executives and Technical Consulting for seamless implementations.
Must-Haves
- Experience in enterprise change management within complex organizations.
- Daily use of AI tools as a habitual part of work processes.
- Ability to communicate financial impact and business cases to CFOs.
- Technical acumen for conversations with Product and Engineering teams.
- 7+ years of experience in enterprise customer success or implementations.
Nice-to-Haves
- Experience with agentic workflow adoption.
- Depth in finance domain, particularly with FP&A, accounting software ecosystems, or CFO-adjacent workflows.
- Demonstrated commercial impact through metrics.
- Background in AI-first or AI transformation companies.
- High-growth or startup experience.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Additional benefits vary by location, including health insurance, retirement plans, parental leave, and more.