Description
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
The Senior Scaled Customer Activation Manager role involves driving the onboarding, activation, and early growth of Ramp's self-service customers.
Key Responsibilities:
- Become an expert in Ramp's suite of products and drive efficient onboarding of new customers at scale
- Own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
- Partner with the Product team to ensure customer feedback and pain points are heard and prioritized
- Identify areas of opportunity to automate and scale the onboarding process
- Help maintain an industry-leading satisfaction rate with customers
Requirements:
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth in the role over time
- Proven track record of meeting weekly or monthly KPIs
- Experience owning a high-volume book of business of 100+ customers at a time
Nice to Haves:
- Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- And more (see job posting for full details)