Description
We are seeking a Senior National Account Manager to join our UKI team at Deliveroo, which is now part of DoorDash. As a Senior National Account Manager, you will manage the daily relationship with a portfolio of our largest restaurant partners, using data-driven insights to grow their sales and help them achieve operational excellence.
Responsibilities:
- Strategic Relationship Management: Act as the primary consultant for a portfolio of major restaurant partners, managing weekly operational meetings and high-level performance reviews.
- Data-Driven Insight: Monitor and analyse partner-specific goals, creating compelling narratives from complex data to show partners where and how they can improve.
- Consultative Growth: Increase revenue and health metrics by advising partners on best practices for selection, pricing, and service levels.
- Operational Training: Deliver in-person training sessions for key partners covering operational best practices, Deliveroo insights, and on-site troubleshooting.
- Regional Collaboration: Partner with regional Commercial Managers to identify and prioritise growth opportunities across specific UK zones.
- Marketing Integration: Work with restaurant marketing counterparts to design and deliver campaigns that create long-term value for both the partner and Deliveroo.
- Cross-Functional Advocacy: Identify opportunities to deepen relationships by involving and working with Deliveroo’s Marketing, Operations, and Product teams.
Requirements:
- Partnership Expertise: Proven experience in account management or a strategic partnerships role, ideally within a high-growth technology or marketplace environment.
- Analytical Rigour: The ability to manage large datasets and translate them into clear, applicable insights that drive business decisions.
- Communication & Influence: Effective relationship-building skills with the ability to communicate and present confidently to senior stakeholders.
- Operational Agility: A proactive approach to problem-solving and the ability to thrive in a dynamic, fast-paced setting.
- Collaborative Mindset: A team player who can work across functions to deliver complex, multi-layered projects.
Benefits:
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture