Description
Lendable is on a mission to build the world's best technology to help people get credit and save money.
As a FinTech Operations Graduate (Customer Support), you'll join our UK Customer Operations team and train to become a fully competent front-line agent, supporting customers across our personal loans, credit cards, and car finance.
You'll be responsible for:
- Resolving general customer service and financial support queries across multiple channels
- Owning each enquiry from first contact to resolution, or escalating it to the right place when needed
- Supporting customers in financial difficulty or vulnerable situations
- Meeting targets for customer satisfaction, quality, and compliance
- Using AI and digital tools to resolve queries faster and more accurately
- Feeding back blockers, process gaps, and recurring issues to relevant teams
Requirements:
- Clear, empathetic communication, both spoken and written
- Ability to learn quickly, pick up new products and procedures, and act on coaching
- Good organisation and sound judgement
- Comfort with digital tools and picking up new technology, including AI-driven platforms
- Availability to work from our Chatham office three days a week and two weekends a month
Nice to have:
- Experience in a contact centre or customer-facing role, particularly in financial services
- A habit of spotting where a process could work better and suggesting improvements
Perks and benefits:
- 25 days of holiday, plus extra days to reward loyalty
- Company equity
- Comprehensive private medical and dental insurance
- Up to £4,000 annual performance bonus
- Access to hundreds of exclusive employee discounts and recognition programme
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