Graduate Customer Care Advisor (Kent)

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start.

This is an entry-level role for someone who wants to start a career in operations at a financial services firm. You'll join our UK Customer Operations team and train to become a fully competent front-line agent, supporting customers across our personal loans, credit cards and car finance.

You'll be based in our Chatham office three days a week and work two weekend days a month (one Saturday and one Sunday), with a day in lieu the week before so you never work more than five days in a week.

Your responsibilities will include:

• Resolving general customer service and financial support queries across any one of our products in either loans, cards or car finance over multiple channels, following established processes
• Owning each enquiry from first contact to resolution, or escalating it to the right place when it needs to go further
• Supporting customers in financial difficulty or in vulnerable situations: listening actively, asking the right questions to understand their circumstances, and finding the right support option for them
• Keeping conversations on track while building rapport and trust, so every outcome is both positive for the customer and compliant
• Meeting your targets for customer satisfaction, quality and compliance by following procedures carefully and using judgement where a customer's situation calls for it, and logging every interaction accurately for audit and learning
• Using AI and digital tools to resolve queries faster and more accurately
• Feeding back blockers, process gaps and recurring issues to the relevant teams, and taking part in process reviews that improve our knowledge base, training resources and AI systems

We are looking for someone with:

• Clear, empathetic communication, both spoken and written
• The ability to learn quickly, pick up new products and procedures, and act on coaching
• Good organisation: you can manage several tasks at once and follow a structured process accurately
• Sound judgement, and the willingness to speak up when a customer isn't getting a good outcome
• Comfort with digital tools and picking up new technology, including AI-driven platforms

Our perks and benefits include:

• 25 days of holiday, plus extra days to reward your loyalty
• Company Equity, meaning as we scale, you directly share in our financial success
• Comprehensive private medical and dental insurance from day one
• Up to a £4,000 annual performance bonus based on hitting key team metrics and KPIs
• Access hundreds of exclusive employee discounts, alongside our brand-new recognition programme tied to our core competencies