Description
Lendable is on a mission to build the world's best technology to help people get credit and save money.
We are seeking a Graduate Customer Operations Agent to join our UK Customer Operations team in Chatham. As a front-line agent, you will support customers across our personal loans, credit cards, and car finance products, handling general service queries and more intricate financial support situations.
Responsibilities:
- Resolve general customer service and financial support queries across multiple channels
- Own each enquiry from first contact to resolution, or escalate it to the right place when needed
- Support customers in financial difficulty or vulnerable situations
- Meet targets for customer satisfaction, quality, and compliance
- Use AI and digital tools to resolve queries faster and more accurately
- Feed back blockers, process gaps, and recurring issues to relevant teams
Requirements:
- Clear, empathetic communication, both spoken and written
- Ability to learn quickly, pick up new products and procedures, and act on coaching
- Good organisation and sound judgement
- Comfort with digital tools and picking up new technology
Perks & Benefits:
- 25 days of holiday, plus extra days to reward loyalty
- Company Equity, allowing you to share in our financial success
- Comprehensive private medical and dental insurance
- Up to £4,000 annual performance bonus
- Access to hundreds of exclusive employee discounts and recognition programme
Interview Process:
- Step 1: Talent Screening Call and Mock CRM/Email Exercise
- Step 2: Onsite Interview & Role Preview