Customer Support Specialist (f/m/d)

We are seeking a Customer Support Specialist (f/m/d) to join our team at the Norderstedt, Germany facility.

As a Customer Support Specialist, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers, and internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Responsibilities:

• Provide aftersales customer support for consumables, including small hardware, electronics, lighting, and chemicals for the aviation industry, for both OEM and MRO usage
• Look after an international customer base from order receipt to payment and ensure that agreed services are fulfilled
• Process orders and administer them, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
• Communicate regularly with customers about the status of their orders and coordinate any changes
• Monitor returns and process complaints together with internal teams like Quality Assurance and Procurement
• Be the first point of contact for any escalations or claims made by the customer, ensuring that appropriate stakeholders are included and resolving any issues efficiently

Requirements:

• Successful completion of a commercial training within logistics, wholesale, or another related field
• 2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
• Prior experience within after-sales or order resolution in a customer-facing role
• Business fluency in German and English

Preferred Qualifications:

• Proficiency in working with common ERP and CRM tools, particularly SAP and Salesforce
• Proficiency with the MS Office package, especially Excel
• Familiarity with working for an international customer base
• Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
• Enjoyment of daily customer contact and working independently

Benefits:

• Annual salary reviews
• 30 days of paid vacation, which increase with length of service
• Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
• Cross-functional and international work in teams around the globe
• Tailored training opportunities for your area of work
• Regular working hours and flex time
• An in-house cafeteria with subsidized meals
• A subsidy for the HVV ProfiTicket & free employee parking
• Free-to-use e-charging stations
• Bicycle leasing (JobRad) with attractive conditions
• A subsidized membership in the EGYM Wellpass program