Description
We are seeking a Mobile Funeral Arranger to join our team at Co-op Funeralcare. As a Mobile Funeral Arranger, you will be responsible for arranging funerals and providing support to families in a compassionate and professional manner.
The role involves traveling to meet clients, building and maintaining positive relationships with the community, and supporting clients both in person and over the phone. You will also be responsible for ensuring that the funeral home is clean, safe, and welcoming, and for accurately managing client documentation, funeral arrangements, and invoicing.
In return for your hard work, you will receive a competitive salary of £26,266 per annum (£13.47 per hour), plus benefits including a pension scheme, discounts on Co-op products and services, and 23 days of holiday per year.
Responsibilities:
- Travel to meet clients and build relationships with the community
- Support clients in person and over the phone, arranging family visits and answering questions
- Ensure the funeral home is clean, safe, and welcoming
- Accurately manage client documentation, funeral arrangements, and invoicing using digital systems and devices
- Refer regulated work to the Funeral Plan Arrangers team
- Assist with manual handling of coffins and prepare the deceased for viewing
- Update client management applications with accurate and timely information
Requirements:
- Full UK driving license and access to a vehicle
- Ability to work confidently on own and independently manage a branch when needed
- Good communication skills, with ability to clearly communicate with clients and colleagues
- Basic calculations and cash handling skills
- Keen eye for detail and accuracy
- Good IT skills, with ability to use digital systems and devices
- Passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- Ability to carry out physical elements of the role, such as moving coffins
Benefits:
- Competitive salary of £26,266 per annum (£13.47 per hour)
- Excellent pension scheme with up to 10% employer contributions
- Discounts on Co-op products and services
- 23 days of holiday per year, pro-rata
- Access to Employee Assistance Programme and virtual GP
- Free eye tests and health checks
- Endless career development opportunities, including apprenticeships