Description
Join our friendly team at Co-op Funeralcare in Thatcham, Berkshire, and help families say the perfect goodbye to loved ones. As a Funeral Arranger, you will play a crucial role in building and maintaining positive relationships with clients and the community.
Job Details:
- £26,266 per year (£13.47 per hour)
- Full-time, 37.5 hours per week, Monday to Friday, 9am to 5pm
Responsibilities:
- Build and maintain positive relationships with clients and the community
- Support clients in person and over the phone, arranging family visits and answering questions
- Ensure the funeral home is clean, safe, and welcoming, both inside and out
- Work with digital systems and devices to manage client documentation, funeral arrangements, and invoicing
- Support with manual handling of coffins and assist in the care and preparation of the deceased
- Update client management applications with accurate and timely information
Requirements:
- Good communication skills, with the ability to clearly communicate with clients and colleagues
- Ability to confidently work with numbers and perform basic calculations
- Keen eye for detail and accuracy, with adherence to regulatory policies and processes
- Good IT skills, with the ability to use a range of technology devices and systems
- Passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- Ability to carry out the physical elements of the role, such as moving coffins
Benefits:
- 30% off Co-op branded products and 10% off other brands in food stores
- 23 days' holiday (pro-rata, rising with service)
- Pension with up to 10% employer contributions
- Access to Employee Assistance Programme and virtual GP
- Endless career development opportunities, including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community