Description
We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team as a Funeral Director. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients.
Key Responsibilities:
- Make sure client needs, service levels and KPIs are met
- Be clients' main point of contact; supporting and guiding with the help of the wider team
- Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
- Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
- Build and maintain relationships with the team, clients and the community
Requirements:
- A commercial mind-set and experience in a managerial role
- A true customer focus and a real passion for delivering a great service
- The ability to capture intricate detail and make sure it is reflected in the service we deliver
- Compassion, understanding and empathy, and the ability to keep a cool head under pressure
- A UK manual driving licence
Benefits:
- 30% off Co-op branded products in our food stores all year-round
- 10% off other brands in our food stores all year-round
- Discounts on other Co-op products and services
- 23 days holidays (pro rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
- Access to virtual GP and free eye tests
- Endless career development opportunities including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community
- Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it