Description
Develop and deliver training that equips customer-facing colleagues to communicate product benefits and Pfizer's pro-innovation and pro-patient approach, supporting broader patient and provider reach and improved patient outcomes.
The CET Training Manager reports to the CET Training Lead – EMAsia & MERA Hub and partners with global, regional, and local stakeholders to address affiliate training needs in line with EM CET strategy.
Responsibilities:
- Engage key stakeholders in Thailand to provide consultation for organisational learning strategy and priorities
- Lead the development of a responsible market training plan ensuring business requirements are met
- Deliver in-scope training programs, projects, and initiatives that address business needs and priorities
- Effectively engage with Business Unit clients to define and deliver learning initiatives that have quantifiable value and impact
- Collaborate with the marketing team to understand promotion strategy and incorporate it into the training program for Customer Facing Colleagues
- Deliver live instructor-led learnings on various topics, primarily focusing on Customer Facing role Skills and Tools/Therapeutic Area/Product Knowledge
- Establish regular touch points to discuss field coaching observations and implement training sustainability solutions
- Drive change management of Pfizer ecosystems to EM standards
- Make use of training evaluation tools and partner with the business to discuss training metrics, outcomes, and generate insights for continuous improvement
- Ensure compliance of training content/activities and approval system is followed with proper documentation in place
- Track training interventions using multiple modalities and tools
- Collect and provide country-specific learnings and performance metrics that support continuous improvement
- Seek opportunities to streamline training delivery and set performance standards
- Contribute to the EM & Global Training strategy and provide local market insights
Qualifications:
- Bachelor's degree required as a minimum
- Min. 5 years of professional experience, with 5 years in a similar function or transferable experience
- Sales and marketing experience would be preferable
- Candidates should be based in Bangkok
- Evidence of successful cross-functional and cross-cultural working and ability to collaborate
- Evidence of a leadership style that results in a positive impact on colleagues
- Experience of presenting and working at a BU Leadership level or Regional and Global Brand team level
- Proven track record in change management and strategic leadership
Skills and Knowledge:
- Strong knowledge in the Thailand pharma industry and digital trends
- Demonstrated training delivery, facilitation, and collaboration skills
- Strong analytical skills, ability to analyze information, and develop innovative solutions
- Excellent communication and stakeholder management skills
- Proficient in project management skills and common technical tools and training platforms
- Language skills: fluent in Thai and English