Description
The Global Seller Onboarding (GSO) team partners directly with Square's largest and most complex sellers to ensure they fully realize the value of Square's products and services. As an Implementation Specialist, you will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable, and high-quality onboarding experience.
You will:
- Engage with sellers post-sales to support scoping, planning, and solution validation.
- Advise on and document Square's product capabilities and limitations to ensure clear, accurate expectations are set with prospective sellers.
- Own and manage multiple onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
- Build strong cross-functional partnerships with Sales & Account Management.
- Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
- Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes.
- Support data entry and data migration activities as part of the onboarding process for select sellers.
- Maintain deep expertise in Square's platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience.
- Act as a liaison between sellers and Product teams, translating requirements into actionable feature requests and roadmap input.
- Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders.
- Identify process gaps and drive improvements by leveraging scalable AI-powered automation.
- Travel up to 10% for client meetings, hardware installations, and other internal events.
You have:
- 3+ years of experience in a customer-facing role, including 2+ years of experience in project management, implementation, or onboarding.
- Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
- Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
- Working knowledge of project management methodologies, tools, and best practices.
- Experience in the POS, payments, or broader technology industry.