Description
We are seeking a Rotating Receptionist to join our team at Le Saint-Gervais Hotel & Spa – Handwritten Collection in Saint-Gervais-les-Bains. As a key player in the business tourism industry in the mountains, our 4-star hotel offers a range of services including accommodation, dining, and wellness.
Responsibilities:
- Provide a warm, personalized, and professional welcome to all guests, adhering to Accor standards.
- Ensure night services and guarantee the safety, comfort, and tranquility of guests during their stay.
- Perform daily closing operations and night audits, as well as necessary checks for the smooth functioning of the establishment.
- Work evening shifts, organize and follow up on guest arrivals and departures.
- Welcome and accompany groups, coordinating arrivals and personalizing their experience.
- Manage the telephone switchboard and respond effectively to requests, reservations, and guest information.
- Make reservations for the spa, restaurant, and other hotel services.
- Follow up on guest requests and transmit necessary information to different services.
- Actively contribute to customer loyalty by creating memorable experiences.
- Handle complaints or delicate situations with tact, diplomacy, and professionalism.
- Use Opera Cloud and Accor tools daily to ensure administrative and operational management.
- Maintain the reception area and common spaces during evening and night services.
- Collaborate closely with different hotel services to ensure smooth and harmonious service.
- Ensure service continuity between evening, night, and morning teams through rigorous handovers.
Organisation:
- 39 hours per week
- 2 consecutive days off
- Rotating schedule with 3 night shifts and 2 evening shifts per week
- Work on weekends and public holidays according to the schedule
Profile:
- Minimum 2 years of experience in hotel reception, ideally with night reception experience.
- Experience in night audit would be appreciated.
- Excellent mastery of customer welcome and personalized service.
- Neat appearance, attention to detail, and professional expectations.
- Very good interpersonal skills, excellent communication, and service attitude.
- Ability to work independently, especially on night shifts.
- Ability to work in a team in a dynamic environment.
- Flexibility, versatility, and adaptability.
- Autonomy, rigor, and sense of responsibility.
- Mastery of computer tools and Microsoft Office.
- Knowledge of Opera Cloud is appreciated.
- Fluency in English is essential due to our international clientele.
- Experience within the Accor group would be a significant asset.
What we offer:
- Contract
- 39 hours per week
- 2 consecutive days off
- Organization of the schedule: 3 nights + 2 evening shifts per week
- 1 meal offered per working day
- A professional and human work atmosphere
- Real prospects for advancement within the Accor group
- Discounts in our partner establishments
- Bonus on challenge
- Company mutual insurance