Description
We are seeking an Associate Project Manager to work with our Language Services team. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
The successful candidate will work with in-house client managers and freelance linguists/suppliers to fulfill translation project scopes. They will contract with linguists from all over the world, monitor quality and budgets, and handle document formatting. This is a non-client facing role and can be performed remotely from any location in Colombia.
Responsibilities:
- Independently manage small to mid-sized translation projects end-to-end, ensuring alignment with client expectations, timelines, budgets, and quality standards.
- Act as a key point of contact for assigned clients, gathering project requirements, ensuring smooth project initiation, and managing expectations throughout the project lifecycle.
- Define project tasks, monitor progress, track milestones, and proactively manage risks, escalating when necessary.
- Coordinate effectively with internal teams to ensure seamless execution and communication.
- Contribute to internal and client-facing reporting, performance tracking, and issue resolution.
- Supports quality control activities within project workflows, including adherence to quality standards, review processes, and documentation requirements to ensure deliverables meet client and regulatory expectations.
- Participates in quality investigations, applying methodologies such as 5 Whys or Root Cause Analysis (RCA) to identify causes of issues and support the implementation of corrective and preventive actions (CAPAs).
- Assist in evaluating and adopting automation and technology-driven solutions to improve project efficiency and quality.
- Maintain current knowledge of industry trends, client landscapes, and regulatory considerations relevant to language services in the life sciences sector.
- Support cross-functional collaboration and help grow ICON's Language Services offering through relationship-building and operational integration.
- Share expertise and contribute to the training and mentoring of junior staff.
- Perform other duties as assigned.
Requirements:
- 1-3 years of experience in project management within translation, localization, or language services.
- Experience with Life Sciences translation projects (pharmaceutical, medical device, clinical, or biotech) a plus.
- Excellent communication and problem-solving skills, with the ability to manage multiple stakeholders.
- Proficiency in CAT tools, translation management systems, and project tracking software.
- Proficiency in Microsoft Word, Excel, and other document formats (e.g., PDFs, XML, PowerPoint).
- Attention to detail and advanced Microsoft Word skills required.
- Any type of project management or coordination experience is a plus.
Rewards & Benefits:
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways