Description
TransPerfect is seeking a Client Services Associate to serve as the first level of support to existing clients, managing and coordinating the completion of all language projects.
The ideal candidate will have solid communication and relationship building abilities, be able to keep a cool head in stressful situations, and take ownership of their role.
Responsibilities:
- Respond to client requests for new project initiatives through the company's centralized technology
- Collaborate with the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate project-related work by providing detailed budgets, schedules, and instructions to the project team
- Ensure that any potential issues are addressed and resolved with the client before being submitted to the production team
- Take a proactive role in learning about clients' industries, business needs, and company culture
- Monitor and communicate project progress, ensuring strict adherence to deadlines and budgets
- Serve as the central point of contact for external clients and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes, and procedures
Requirements:
- Minimum Bachelor's degree or equivalent
- Experience in customer service
- Excellent problem-solving and analytical skills
- Effective time management and ability to multi-task in a fast-paced environment
- Excellent written and verbal communication skills in English
- Ability to work well with people from diverse backgrounds and cultures
- Experience coordinating projects and assigning resources is a plus
- Strong MS Office/computer skills