Description
The Service and Engagement Team Leader role at Target involves leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver exceptional guest experiences.
The starting pay range for this position per hour is $25.50 - $27.50, and the full pay range is $25.50 - $43.35.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
- Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritise tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation