Description
The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences, driving sales growth, and managing a team to achieve service and sales goals.
Responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
- Drive total store sales and understand the role in sales growth
- Anticipate staffing needs and talent plan
- Manage leaders to follow-up on training completion and provide continuous education opportunities
- Engage in development conversations with team members
- Personalize recognition and appreciation to reinforce critical guest service behaviors
- Establish a culture of accountability
- Understand business reporting and guest insights
- Quickly respond to negative guest shopping experiences
- Own schedules and manage the store experience
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times
- Be the champion of physical and digital offerings
- Expect and enable the team to stay up-to-date on upcoming major promotions and events
- Utilize guest survey reporting tools to drive change
- Lead the team to deliver an efficient and hassle-free guest pick-up experience
- Work a flexible schedule
- Demonstrate a culture of ethical conduct, safety, and compliance
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Ability to manage conflict and hold others accountable
- Strong cognitive skills, including problem analysis and decision making
- Ability to learn and adapt to current technology needs
- Ability to manage workload and prioritize tasks independently and with a team
Benefits:
- Comprehensive health benefits
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation