Description
Director, Client Partner Toronto, hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.
The Client Partner is a senior account lead, responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts. This position reports directly to the AVP, Client Partner (eBay), partnering to develop and deliver the eBay arm of the DEPT® Studio growth strategy.
Responsibilities:
- Define, manage and execute various types of projects for clients to maximize client business objectives, manage client expectations, and maintain profitability.
- Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
- Foster collaboration among a cross-disciplinary team to deliver exceptional business results.
- Act as the primary trusted advisor to key client stakeholders.
- Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.
- Lead and support pitches, proposals, and contract negotiations for organic growth opportunities.
- Communicate role expectations to team leads and direct reports, if applicable.
- Frequent client travel is encouraged and required.
Requirements:
- Excellent interpersonal, written, and verbal communication skills.
- Excellent problem-solving, organization, time management, and risk management skills.
- Expert conflict resolution skills.
- Ability to be self-directed and work in an ambiguous and dynamic environment.
- Willingness to travel when requested.
- Ambition to sell user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work.
- Experience across strategic, omnichannel and production-based projects.
- Experience managing $3 - $10M+ Portfolio and/or driving clients to enterprise relationships at $3 - $10M+.
- Local experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.
- Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry.
- Extensive and impressive account management and client partnership experience in a digital design environment.
Benefits:
- Flexible, hybrid working policy.
- Excellent salary based on experience and equal pay policies.
- Mental health support, and company sick pay scheme.
- 15 days paid holiday annually (plus Public Holidays).
- Refreshments are provided in the office all week.
- Enhanced family-friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good.
- Awesome clients.
- The opportunity for possibility.