Client Manager

Cigna Healthcare is seeking a Client Manager to join their team. This client management role within IOH involves managing a portfolio of European-headquartered Intergovernmental Organizations clients. The successful candidate will be responsible for building strong stakeholder relationships, managing accounts end-to-end, and supporting complex clients.

Responsibilities:

• Be the primary point of contact and person of trust for clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with key stakeholders
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company's service proposition to the client's needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

Requirements:

• Previous experience in Sales and/or Account Management, preferably within Employee Benefits, Financial Services or Consulting
• Affinity with collation of data and statistical analysis
• Ability to translate data into actionable insights
• Strong knowledge of English

Skills & Competencies:

• At least 7 years of relevant experience in sales, business development or client management within an insurance industry, broker or consultancy
• Excellent communication and presentation skills
• Autonomous, strong organisational skills
• Flexible and resilient under pressure
• Empathic, honest, sincere and authentic
• Sociable and professional in contact with different stakeholders
• Team player with a sense of responsibility and ownership
• Appreciation and respect for different perspectives and cultures

Benefits:

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program