Description
As a Community Engagement Executive, you will build and maintain strong, positive relationships with driver partner communities across diverse locations and backgrounds.
You will closely engage with Driver Leaders to understand on-the-ground realities, support community programs, and foster clear, two-way communication between the company and driver partners.
The Critical Tasks You Will Perform:
- Develop strong & trusted relationships with Driver Leaders and driver partner communities across assigned areas.
- Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.
- Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels.
- Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible.
- Manage day-to-day communication with community representatives, including chat groups, meeting coordination, and follow-up on ongoing issues.
- Prepare regular reports on community activities, recurring concerns, and field insights, and share practical recommendations to help internal teams better support driver partners.
QUALIFICATIONS:
- Bachelor's degree with at least 3 years of experience in community management, field operations, customer success, or a related role.
- You have the ability to engage and build trust with diverse communities and stakeholders through compelling communications.
- You are comfortable working in the field and enjoy spending time on the ground to better understand partner needs, feedback, and day-to-day realities.
- Ability in managing your own schedule, setting clear priorities, and ensuring consistent follow-up on diverse projects.
- You bring solid experience in coordination and cross-functional collaboration.
- You demonstrate ability in assessing situations effectively to either resolve issues directly or escalate them appropriately.
- You care deeply about creating positive partner experiences and are motivated by the opportunity to support and strengthen driver partner communities.
Life at Grab:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.