Description
We are seeking an Operations Manager to join our team in Cali, Valle del Cauca, Colombia.
As an Operations Manager, you will be a leader and master of your department, responsible for managing day-to-day business operations, a team of up to 150 FTE, and client relationships.
Your main objectives will be to:
- Manage the day-to-day business operations of your team
- Report to the Sr. Operations Manager
- Manage TaskUs client relationships and be the point of contact on a day-to-day basis
- Provide updates to clients regarding performance and present in business reviews
- Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge to succeed
- Ensure KPIs are met consistently and solve business problems through innovation
To be successful in this role, you will need:
- B2 English level or higher
- Two plus years of experience managing supervisors in a call center environment
- One plus year of client management experience
- Excellent communication and presentation skills
- A bachelor's degree in business administration or management is a plus
The ideal candidate will have a proven ability to scale operations, drive performance management, and foster employee retention.
This role offers a flexible schedule, and the hours of operation depend on the clients' needs.
If you're looking for a challenging and rewarding role with a dynamic company, apply today!