Description
We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment.
Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.
The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
Responsibilities
- Perform IT hardware asset management functions and responsibilities in a large enterprise
- Strong understanding of IT asset management software, inventory management, and data analysis tools crucial.
- Strong organizational and project management skills to handle complex asset lifecycle tasks
- Analyze data to identify trends, optimize spending, and report on asset status
- Monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution.
- Manage and/or support special projects
Requirements
- Bachelor’s Degree in Information Technology, Business Administration, or a related field
- 10+ years of experience as outlined above performing IT hardware asset management functions and responsibilities in a large enterprise.
- Previous experience supporting large federal U.S. government customers / agencies is highly desired.
- ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification is required by the customer to be considered for this role.
- Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays