Description
We are seeking a high-energy, high-ownership Senior Business System Analyst Client Platforms to join our global IT team. You are a technology BSA who anticipates needs, eliminates friction, and relentlessly raises the bar for the employee endpoint experience.
Responsibilities
- Leverage business knowledge and technical expertise to find opportunities for process improvements, evaluating and implementing AI/automation solutions (e.g., self-healing scripts, intelligent ticket triage, generative AI for end-user self-service, ML-based proactive health alerts).
- Work closely with business partners, Business Technology, and Security to capture requirements, groom user stories, and partner with Client Platforms to deliver cross-functional projects across macOS, Windows, Mobile, and CloudPC environments.
- Utilize DEX tools and telemetry to measure device health, boot times, application performance, and user sentiment; translate data into actionable platform enhancements.
- Assess vendor products, SaaS platforms, and AI-enabled client management tools against business requirements, security/compliance standards, technical feasibility, and ROI criteria.
- Facilitate review sessions with functional owners, lead UAT and validation testing, manage change management communications, and oversee launch processes for corporate desktop and mobile platform changes.
Basic Qualifications
- 8+ years of total IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering, or equivalent practical experience.
- 5+ years of hands-on experience as a BSA bridging endpoint/client platform engineering teams and business stakeholders to deliver enterprise hardware and software solutions.
- Deep functional understanding of corporate endpoint environments, including Unified Endpoint Management (UEM/MDM) tools (e.g., Microsoft Intune, Jamf Pro), Operating Systems ecosystem (macOS, Windows, iOS, Android), and Endpoint Security & Compliance integrations (e.g., CrowdStrike, Proofpoint, Zero Trust posture).
- Hands-on experience implementing AI-driven automation tools, chatbots, or AI copilots to optimize IT support ticket handling, endpoint workflows, and overall user productivity.
- Practical understanding of modern generative AI capabilities, operational limits, governance considerations, and responsible enterprise applications.
Other Qualifications
- Experience working in a fast-paced, high-growth technology company supporting a remote or hybrid global workforce.
- Proven ability to leverage data, telemetry, analytics, and end-user feedback to analyze complex issues, recommend priorities, and drive measurable improvements in system performance.
- Strong experience in Agile/Scrum environments managing backlog grooming, intake management, and sprint planning.
- Proven track record with end-to-end implementation projects, including business requirements documentation, configuration oversight, project management, issue tracking, and change management.
- Hands-on experience using generative AI for documentation/requirements writing and AI agents for workflow automation within an IT/Operations context.
Salary Information The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $130,100 USD - $195,100 USD Additional US Location(s) Base Pay Range: $109,800 USD - $195,100 USD