Description
We are seeking a hands-on IT Client Services Manager/Team Lead to oversee Deskside Support and Inventory Management in a high-volume, fast-paced environment.
The successful candidate will have 10+ years of related experience, strong analytical and problem-solving skills, and excellent written and verbal communication skills.
Responsibilities:
- Manage day-to-day work activities of the team, including timelines, customer experience, and relationship management
- Prioritize and allocate workflow
- Ensure deskside support and executive support staff use required tools and software to identify, document, track, and resolve reported problems
- Provide a productive and motivating working environment
- Address any issues/disputes from customers or clients
Requirements:
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 10+ years of experience performing IT hardware asset management functions and responsibilities in a large enterprise
- ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification
- Strong understanding of IT asset lifecycle management and software license management
- Ability to quickly resolve unexpected IT challenges
- Strong organizational and project management skills
- Excellent verbal and written communication skills
- Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities
- Cutting-edge technology
- Paid vacation and holidays
The likely salary range for this position is $111,155 - $150,385.