Description
We are looking for an Enterprise IT Operations & Asset Management Engineer to provide critical operational support across a large, complex enterprise technology environment. This role sits at the intersection of change management, ServiceNow, configuration management, asset lifecycle management, software and hardware maintenance, licensing, procurement, and vendor coordination.
You will work across numerous engineering disciplines and help ensure that the infrastructure supporting the enterprise is accurately tracked, properly maintained, appropriately licensed, securely changed, and operationally ready.
Key Responsibilities:
- Coordinate enterprise change management activities by reviewing Digital Services change requests, validating technical and operational information, and supporting Change Advisory Board activities across multiple engineering disciplines.
- Engineer and maintain enterprise asset information within ServiceNow, supporting the complete lifecycle of servers, storage, appliances, and other technology assets from deployment through retirement.
- Manage configuration and lifecycle activities by ensuring assets are accurately represented, deployed, decommissioned, and maintained within the enterprise asset management environment.
- Support hardware and software maintenance by coordinating vendor renewals, validating asset inventories and quotes, reviewing costs, and supporting the acquisition and renewal process.
- Coordinate enterprise software and hardware acquisitions by gathering technical and commercial information, submitting required security and purchasing requests, validating entitlements, and supporting purchase-order execution.
- Manage software entitlement information and ensure enterprise licensing records remain accurate for products and services used across the environment.
- Support enterprise technology vendor and product relationships by serving as an operational point of contact for Microsoft, Oracle, Dell, HPE, Cisco, and other technology providers.
Requirements:
- 8+ years of related experience
- Experience working in enterprise IT operations, configuration management, asset management, service management, or a related technical environment
- Experience working with ServiceNow or a comparable enterprise service management platform
- Understanding of IT asset lifecycle management, configuration management, change management, or software/hardware lifecycle processes
- Strong organizational skills and the ability to manage multiple activities across different technical teams
- Ability to understand technical information and translate it into accurate operational records, requests, reports, and actions
- Strong attention to detail, particularly when managing asset, licensing, configuration, financial, or operational information
- Ability to work independently and coordinate effectively with engineers, technical leads, vendors, security teams, procurement organizations, and leadership
- Strong written and verbal communication skills
- TS/SCI w/Poly clearance
- US citizenship required