Description
The Service Asset and Configuration Management (SACM) role is part of the Service Management team (ITAM Team) at Leidos, providing consistent and efficient management of Assets and Service Configurations for Leidos customers.
The primary objective of the SACM Lead is to use the Leidos SACM product set to define and manage the configuration elements of services that are user-centric. The successful candidate will be responsible for delivering cost-effective SACM Management that achieves customer's requirements, meets mission needs, and can be fully integrated with the customer's service.
Responsibilities:
Service Delivery
- Report to the Service Delivery Manager (SDM) and ITAM Team lead to ensure the SACM service model is fit for operational purpose.
- Contribute to creating Configuration Management Plans and associated documentation.
- Collaborate with Service Architects and Engineers to develop the SACM architecture.
- Support defining and delivering the discovery interface control mechanism.
- Collaborate with Programme or Project Management to lead on SACM elements of delivery.
- Identify and manage SACM-related risks, dependencies, and issues.
- Ensure teams involved with delivery of the SACM service have their processes and supporting artefacts.
- Support transformation of the customer organisation to manage Assets and Service Configurations.
- Work closely with the Service Operations team to ensure implemented or changed services deliver to target service levels.
Service Operations
- Report to the Service Delivery Manager (SDM) and ITAM Lead to ensure the SACM service model is operational.
- Assist in owning the SACM Process, associated documentation, and tooling.
- Manage SACM Audits and Verifications.
- Liaise with Programme Management, Service Operations, and customers to assure quality of SACM service products.
- Ensure teams using elements of the SACM service follow processes and supporting artefacts.
- Manage Assets and Service Configurations to maintain services.
- Work closely with the Service Operations team to ensure implemented or changed services deliver to target service levels.
CSI
- Champion SACM and associated processes within the organisation.
- Identify areas of improvement.
- Establish CSI mechanisms for the life of the service.
Requirements:
- Experience in managing SACM solutions within enterprise environments.
- Good understanding of SACM IT technologies infrastructure components and business processes.
- Highly experienced and qualified in service management frameworks (ITIL).
- Knowledge of SACM concepts and techniques.
- Operational understanding of supply chains.
- Experience of SACM for major IT systems and services.
- Strong stakeholder management and interpersonal skills.
Desirable Skills:
- Ability to grasp complex technical information quickly.
- Understanding of SACM methodologies.
- Awareness of Asset and Configuration Management Tooling technologies.
- ITIL v3 / 4 certification.
Benefits:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave
- Access to Flexible benefits
- Flexi-Time