Sales and Retention Consultant

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.

We are currently seeking a high calibre professional to join our team as a Sales and Retention Consultant. In this role you will:

• Engage new and existing customers via non face-to-face channels on their loan and credit card needs.
• Identify and recommend the best loan and cards arrangement based on customer needs.
• Supported by digital journeys, to assist customers to complete the application and onboarding process.
• Deliver consistent and best-in-class customer service.
• Meet HSBC compliance and control standards.

To be successful you will need:

• A communicator – able to communicate and express well to deliver the best experience for the customer, proficient in Mandarin and English.
• Motivated and Resilient: You thrive in a fast-paced and disciplined environment.
• Empathetic and Energetic: You take the time to listen and truly understand your client's needs, nurturing and building strong relationships with customers.
• Team Player: You are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer.
• Basic computing skills like Microsoft Word, Excel etc.
• Prior sales experience would be advantageous but not essential.

You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count.