Description
As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients.
The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.
Responsibilities
- Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
- Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
- Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
- Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
- Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
- Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
- Lead operational change management to build understanding and adoption of the new model.
Requirements
- BSc, with experience spanning business and technology in large-scale enterprise business engineering
- Experience designing, building, and scaling an enterprise-grade business engineering platform
- Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
- ITIL knowledge, with strength in proactive problem management and continuous improvement
- Proven people leadership experience, including building teams, developing leaders, and driving operational change
Nice-to-have
- MBA
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
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