IT Infrastructure and Operations Engineer

We are seeking an experienced IT Infrastructure and Operations Engineer to join our team. As an IT Infrastructure and Operations Engineer, you will define and maintain the EUC/AVD/VDI target architecture, reference configurations, design standards, exception process, and transition roadmap by enclave.

Responsibilities:

• Define and maintain the EUC/AVD/VDI target architecture, reference configurations, design standards, exception process, and transition roadmap by enclave.
• Assess current AVD, Citrix, HP thin client, Dell/Windows 11 Kiosk, physical endpoint, profile, application, and peripheral dependencies.
• Architect host pools, images, profiles, application delivery, session controls, capacity, network paths, identity integration, resilience, backup, and disaster recovery.
• Lead desktop baseline experiments that isolate and measure the performance impact of security tools, Sysmon configurations, monitoring agents, endpoint controls, and software components.
• Partner with Identity on authentication/session design and single-session mission-app workflows.
• Partner with Cloud/M365 on Intune, AVD, image management, policy, Defender, update rings, and enclave migration sequencing.
• Partner with Security to preserve STIG, RMF, Zero Trust, endpoint protection, audit, and data-loss controls while reducing avoidable user friction.
• Define Aternity/Dynatrace/EUC telemetry, synthetic user journeys, user-experience thresholds, and operational dashboards as MEWI inputs.
• Lead architecture reviews, performance/capacity decisions, upgrade planning, technical debt reduction, and vendor/partner integration.
• Mentor VDI engineers and brief Government stakeholders on user-impact evidence, risk, options, and recommended actions.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or related field, or approved equivalent experience.
• 10+ years of enterprise EUC, VDI, endpoint, or infrastructure engineering experience, including 5+ years in architecture or lead design roles.
• Deep experience with Azure Virtual Desktop and/or Citrix Virtual Apps and Desktops in large enterprise environments.
• Strong knowledge of Windows 10/11, thin-client platforms, golden images, profile technologies such as FSLogix, application layering/packaging, group policy, and endpoint management.
• Experience with Intune, MECM/SCCM, Defender for Endpoint, identity integration, network dependencies, capacity planning, and high-availability design.
• Demonstrated performance engineering and troubleshooting using endpoint, session, application, network, and infrastructure telemetry.
• Working knowledge of RMF, STIGs, Zero Trust, patching, vulnerability management, audit logging, and classified endpoint constraints.
• Experience developing reference architectures, migration plans, operational acceptance criteria, and lifecycle/upgrade strategies.
• Demonstrated technical leadership, mentoring, cross-team conflict resolution, and customer communication.

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Award-winning culture of innovation and a military-friendly workplace