Description
We are seeking a Claims Adjuster to join our team at Aviva Canada. As a Claims Adjuster, you will provide exceptional customer experience by interacting directly with our policyholders across Canada. Your goal will be to transform our processes and help us achieve our objectives.
Responsibilities:
- Offer outstanding customer experience by interacting directly with our insured customers across Canada
- Investigate, negotiate, and settle home insurance claims according to established standards and procedures
- Ensure prompt and efficient settlement of reported claims
- Collaborate with your team to support clients during difficult times
- Utilize technology tools to provide effective and personalized service
Requirements:
- Positive, caring, and customer-oriented attitude
- Fluency in French is required
- Intermediate-advanced level of English proficiency is required due to the nature of tasks, work tools, or interactions with partners, team members, or English-speaking clients
- Excellent customer service experience with a constant focus on quality
- Valid Claims Expert permit issued by the AMF
- Great curiosity and ability to ask the right questions to understand each situation
- Demonstrated experience in claims adjustment
- Familiarity with digital tools and technological platforms
- Comfortable with phone conversations, even in sensitive situations with clients
- Bilingualism (French and English) is essential to support our clients across Canada
Nice to Have:
- Valid Claims Expert permit issued by the AMF or AEC in damage insurance
- Excellent listening and empathy skills to accompany clients in stressful situations
- Analytical mindset and sharp judgment to quickly assess complex files
- Effective time and priority management in a high-volume environment
- Autonomy and sense of responsibility in making decisions related to claims
- Ability to defuse tense situations with calm, diplomacy, and professionalism
What We Offer:
- Comprehensive compensation package including base salary, eligibility for an annual bonus, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities
- Hybrid and flexible work model
- Exceptional career development opportunities
- Competitive vacation regime with the possibility of purchasing 5 additional days per year
- Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion
- Corporate wellness programs to support employees' physical and mental health