Description
At Capital One, you will be the heartbeat of our space as a Branch Ambassador. You will embody our culture of outstanding hospitality, blending friendly service with cutting-edge digital innovation.
What You'll Actually Do
- Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset.
- Educate clients on mobile banking, remote deposit capture, and contactless payments.
- Identify personal or business goals and pair them with digital tools or banking solutions.
- Provide exceptional customer service, ensuring no one feels like just a number.
What You Bring
- A natural gift for making people feel welcome and heard.
- Tech fluency, with a love for teaching others how to use digital tools.
- Precision and attention to detail, with satisfaction in getting numbers right.
- Adaptability, enjoying a fluid workspace with changing priorities.
- Curiosity, with a desire to improve the customer journey.
Why Join Us?
This role offers a comprehensive benefits package, investment in your confidence and professional growth, and an inclusive environment.
The Perks
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental Health support.
- Back-up Child or Elder Care.
Essential Functions
- Support surrounding branches within a 50-mile radius.
- Work a flexible schedule, including weekends.
- Attend required training sessions.
- Lift up to 25 pounds and move/stand for extended periods.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- Associate's degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.