Description
We are seeking a Specialist Customer Care Advisor to provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions.
The role involves:
- Providing customer service through various communication channels including chat, email, and phone
- Resolving complex customer needs and providing personalised solutions
- Collaborating with teams across the bank to align and integrate customer care processes
- Identifying areas for improvement and providing recommendations for change
- Developing and implementing customer care procedures and controls
- Resolving specific customer inquiries and issues related to the bank's products and services
- Developing and executing reports and presentations on customer care performance
- Identifying industry trends and developments to implement best practice
As a Specialist Customer Care Advisor, you will be expected to:
- Meet the needs of stakeholders/customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard
- Manage own workload and take responsibility for the implementation of systems and processes
- Provide specialist advice and support pertaining to own work area
- Take ownership for managing risk and strengthening controls
- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function
The salary for this role is £27,700 per annum.
The role will be based in Manchester and requires working between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis.