Description
Join the team redefining how the world experiences design.
You will be a dedicated, in-region customer support team member. Enterprise Admin Support Specialists are case managers who strongly focus on owning and resolving support tickets for our most strategic customers.
Responsibilities:
- Manage and prioritise Enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution in line with service standards.
- Troubleshoot and resolve standard support issues by analysing root causes and applying established workflows, escalating when needed.
- Support Admins through scheduled calls to guide issue resolution, key workflows, and best practices, with clear and timely follow-up.
- Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations, ensuring alignment on customer needs.
- Apply working knowledge of Canva enterprise features (e.g. SSO/SCIM, Brand Kit, User Management) to resolve cases, and contribute to team knowledge through documentation updates and sharing ticket trends.
- In addition to the core responsibilities, this role will also contribute to our Strategic Pod Support program.
Requirements:
- Strong problem-solving, clear communication, and a customer-first mindset.
- Fluent in German (spoken and written) and strong English communication skills.
- Comfortable troubleshooting technical and account-related issues, using sound judgement to analyse problems and apply solutions.
- Ability to build and apply working knowledge of systems like SSO, SCIM, and content management.
- Effective prioritization and time management skills.
- Proactive, customer-focused approach.
- Collaboration and communication skills.
Benefits:
- Equity packages
- Inclusive parental leave policy
- Annual Vibe & Thrive allowance
- Flexible leave options