Description
The Deputy Director, NVPPA provides leadership to the National Virtual Program for Professional Advancement, an Office of Refugee Resettlement (ORR) funded program implemented in FY27.
Major Responsibilities:
- Program Implementation and Deliverables:
- Lead program start-up so that intake, staffing, data tools, and referral protocols are in place as clients arrive, with interpretation and device support where access is a barrier.
- Set and enforce service standards across a high-volume, light-touch model, including a completed Professional Advancement Plan (PAP) and documented career navigation for every enrolled participant.
- Oversee delivery of training, job development, and placement support, and ensure related records are maintained.
- Grant Compliance and Award Management:
- Ensure the program is implemented in accordance with ORR policy, the terms of the cooperative agreement, applicable federal award regulations and cost principles, and IRC policies on data protection, client confidentiality, and safeguarding.
- In partnership with the Senior Director, serve as the program's primary point of contact with the ORR program officer and coordinate with ORR staff, partners, and technical assistance providers.
- Protect the integrity of program eligibility, ensuring eligibility rules are applied consistently and documentation is collected and retained for every enrolled participant.
- Budget and Financial Oversight:
- With the Finance Manager, manage the program budget, monitor spending, and ensure full and timely spend-down and closeout of the award.
- Data, Performance, and Quality Assurance:
- Ensure Efforts to Outcomes (ETO) is configured to program requirements and serves as the system of record, working with the data team on data quality, reporting, and staff training.
- Monitor performance against outcome targets and use data to identify barriers and adjust the service model.
- Supervision and Staffing:
- Lead recruitment, hiring, and onboarding of a newly formed, fully remote team, and ensure all staff are trained on eligibility rules, eligible uses of funds, documentation standards, and the database.
- Directly supervise the NVPPA Supervisor and the Customer Service Representative, and manage performance, workload distribution, and professional development.
Requirements:
- University degree in Business, Public Administration, Social Work, Economics, Community Development, or a related field required; comparable work and/or lived experience may be substituted.
- Minimum of 10 years of experience with progressive responsibility in the design, development, and implementation of workforce, employment, or broader economic empowerment programming, including program monitoring and evaluation.
- Minimum of 5 years' experience managing staff, including remote or geographically distributed teams, with demonstrated ability to coach staff and manage performance directly and through supervisors.
- Demonstrated experience managing federally funded awards and their compliance and reporting requirements; ORR or other HHS award experience strongly preferred.
Benefits:
- Comprehensive and competitive benefits package, including 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.