Description
The National Virtual Program for Professional Advancement (NVPPA) Supervisor manages the day-to-day work of the program's direct service team across a fully virtual, national caseload. This role is responsible for caseload management, case file review, escalation and resolution of participant issues, and consistent quality across Professional Advancement Plans (PAPs) and uses of direct financial assistance.
Major Responsibilities:
- Supervision and caseload management: Manage day-to-day caseloads for direct service staff, conduct regular case file reviews, resolve escalated participant issues, and support onboarding and ongoing training of direct service staff.
- Program quality and compliance: Review PAPs for soundness, ensure required safeguards are applied to higher-risk uses of financial assistance, and work with the data team to ensure required data is recorded in Efforts to Outcomes (ETO).
- Coordination: Coordinate handoffs among navigation, training, financial assistance, and job placement, work with administrative and finance staff to ensure financial assistance requests are complete, and coordinate with other resettlement and employment programs.
Job Requirements:
- Undergraduate degree required, ideally in Social Work, Human Services, or a related field.
- Minimum of 2 years of management or supervision experience required, including onboarding, coaching, and managing staff performance.
- Minimum of 2 years of relevant experience in human services, preferably in resettlement, workforce development, or employment services.
- Demonstrated experience overseeing high-volume caseloads in a compliance-heavy environment, including case file review and quality assurance.
- Strong problem-solving, prioritization, and time management skills, and demonstrated success working in a multicultural environment.
Working Environment:
- Fully remote, U.S.-based position requiring reliable high-speed internet and a private work space suitable for confidential client conversations.
- Scheduling flexibility is required to serve participants across U.S. time zones; occasional travel may be required.
Compensation:
- $58,000 - $70,000 per year
Benefits:
- Comprehensive and competitive benefits package, including 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month.