Description
As a Splunk Customer Success Executive (CSE) Manager, you will lead a team of high-performing Customer Success Executives tasked with empowering customers to achieve their goals with Splunk.
You will be responsible for defining and executing technical adoption strategies, managing complex enterprise-level customer journeys, and encouraging an AI-first, activated culture.
Your Impact:
- Strategic Leadership: Develop and execute multi-year regional adoption strategies aligned with Cisco and Splunk’s vision.
- Customer Delivery & Experience: Serve as a trusted advisor to senior executives in the Asia region.
- Operational Excellence: Lead regional business strategies that balance competing priorities.
- People Leadership & Culture: Lead as a role model by living Cisco’s Guiding Principles.
- Regional Stewardship: Oversee the CSE function across ASEAN, Korea, Greater China, and India.
Minimum Qualifications
- Experience: Bachelor’s degree + 12 years of related experience (or equivalent Masters/PhD).
- Leadership: Minimum of 2+ years of formal supervisory experience managing teams.
- Domain Expertise: 7+ years of practical experience in the technical domain (Cybersecurity, IT Operations, or Observability).
- Regional Track Record: Demonstrated experience working in the Asia region within a multinational software/SaaS organization.
- Executive Presence: Proven track record of working at an Executive (C-Suite) level.
- Communication: Ability to communicate clearly in English with customers and senior stakeholders.
- Collaboration: Strong ability to manage cross-functional stakeholders.
Preferred Qualifications
- Hands-on experience using Splunk or adjacent technologies in large enterprise environments.
- Experience in managing teams with both direct and indirect reporting lines.
- Proven success in navigating the unique regulatory and business landscapes of the Asia region.