Multi Track File Handler

We are seeking a Multi-Track File Handler to deal with delegated and non-delegated multi-track EL/PL claims. As a Multi-Track File Handler, you will predominantly handle a litigated case load of Multi-Track claims, but may also handle some claims from pre-litigation.

Key Responsibilities

• Build relationships with clients, liaising with them and, where appropriate, insurers.
• Manage a mixed caseload of EL/PL predominantly multi-track cases consisting of claims typically valued between £25k - £100k.
• Assess and advise on liability and quantum.
• Devise strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate.
• Make full use of the firm's Case Management System in progressing files from receipt to closure.
• Draft pleadings, including defences and witness evidence.
• Attend court in person or by telephone, attend trials, settlement conferences, etc. as required.
• Achieve targets in terms of chargeable hours, WIP, and the collection of client MI.
• Adhere to the Davies Values.

Skills, Knowledge & Expertise

• EL/PL multi-track file handling experience.
• Positive, confident, and enthusiastic.
• Excellent listening, verbal, and written communication skills.
• Ability to negotiate via telephone.
• Ability to prepare succinct and concise reports.
• Excellent interpersonal and client care skills.
• Excellent marketing skills.
• Excellent IT skills.
• High level of analytical skills.
• Ability to prioritise work, keep to deadlines, and work under pressure.
• Ability to win the trust and confidence of others.
• Ability to make decisions.
• Ability to anticipate problems and identify solutions.
• Ability to maintain concentration and pay attention to detail.
• Driven to achieve.
• Good advocacy skills.
• Prior knowledge, skills, and experience.
• Good IT skills.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year, which increases with level of service (opportunity to buy and sell 3 days).
• Family Cover Private Medical Insurance (Bupa).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing, and healthy living, and financial and legal wellbeing.
• Death in Service.
• Critical Illness Cover.
• PHI/Income Protection.
• Pension Contribution based 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

• after successfully completing probation.