Claims Handler

At Davies, people are at the heart of all they do. The company values state that they succeed together, making it a great place to work. You will be valued and supported, receiving excellent benefits.

The role is for a Claims Handler with a 12-month fixed-term contract. The successful individual will join a growing Casualty team, providing a first-class proactive claims handling service to major clients.

Key Responsibilities

The key responsibilities of the role include:

• Communicating with insurers, policyholders, and brokers.
• Handling allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Obtaining all relevant evidence and documentation.
• Determining appropriate actions to resolve each case.
• Preparing detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Negotiating settlements within agreed authority limits.
• Maintaining proactive communication with all parties involved.
• Handling cases according to documented procedures and client requirements.
• Regularly reviewing and maintaining proper reserves.
• Staying updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Skills, Knowledge & Expertise

The essential skills and knowledge required for the role include:

• Proficiency in managing claims from cradle to grave.
• Experience managing property claims.
• Experience with the investigation of liability claims.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Being a collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable skills include:

• Experience in managing Employer's Liability (EL) & Public Liability (PL) claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

Benefits

The benefits of working at Davies include:

• Exclusive Rewards Platform – enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
• Career & Purpose: Davies Innovation Lab, leadership training programme, funding for professional qualifications, and learning opportunities.
• Environmental & Social: The Davies Foundation, local charity funding, Pennies To Heaven, employee resource groups, and employee volunteering programme.
• Financial Health: pension with 5% employee and 5% employer contribution, My Choices at Davies providing high street discounts and financial wellbeing hub, life assurance, refer a friend, cycle to work scheme, lease car salary sacrifice, Davies Incentive Plan, and enhanced maternity, paternity, and adoption pay.
• Mental, Physical & Emotional Wellbeing: wellbeing centre, discounts with hundreds of UK retailers, EAP with 24/7 confidential helpline, flexible working, dress for your day, inclusive employment policies, and flexible benefits.